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FAQs
Which area do you support shipping to?
We can ship orders to below countries:
Europe: Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom (Great Britain)
Asia-Pacific: Australia, Hong Kong, New Zealand, Singapore, South Korea
North America: Canada, United States
South America: Mexico
Do I need an account when placing orders?
Yes, you need to register an account to place an order with us. It is easier for you to login for tracking information about your purchased orders, wishlist and personal information.
How do I know my order has been placed successfully?
After completing the purchase, you will receive an automated email. Please select “Login / Signup”, then enter your Email and Password, and you can navigate (Hello, User Name) to the “Orders History” page to review your order . If you cannot view your order details, it means the order may not be successful. Please contact our Customer Service for help before placing new order.
How long does it take for the package to arrive after I placed my order?
We will dispatch your order from our warehouse within 2-5 working days. However, in case we need spending extra time to contact you or obtain further information of verify an order. After your item is shipped, please allow us 3 – 12 working days for delivery. It usually takes extra at least 7 working days to deliver to remote areas.
Will I receive a tracking number for my order?
Yes, a tracking number will be provided via email as soon as the order is shipped.
Is MPlus compatible with my intercom device?
In general, Motikom MPlus can be connected to any non-Motikom Bluetooth headset for intercom connection if they support the Bluetooth Hands-Free Profile (HFP).
In order to ensure your third party headset is compatible with MPlus for intercom call, you are strongly recommended to check with the manufacture on whether the model you want to pair supports HFP and also is compatible with MPlus.
While you may need to check the third party’s device manual for the universal pairing & compatibility, You may refer to the guideline of Bluetooth universal pairing on MPlus user manual.
Please download the user manual here:
https://www.motikom.com/kcdev/wp-content/uploads/2022/01/Motikom-MPlus-Pack-User-Manual_eng.pdf
Note: the operation distance via HFP may vary depending on the performance of the connected Bluetooth headset and is typically shorter than normal connection distance. Also, via HFP connection, only one designated headset can operate the intercom control, such as Intercom On/Off.
What types of payment method does Motikom accept?
Motikom Online Store accepts PayPal or Credit Card (American Express, MasterCard, Visa and Union Pay). When selecting PayPal option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Motikom Online Store.How do I return product and get refund?
If you experience any difficulties in using our products or the device is not working, please contact our customer service for support.
Email us: cs@motikom.com
How does the warranty work?
All Motikom products come with a limited 1-year warranty based on your product when shopping on Motikom Online Store. The warranty period starts from the signed date of your shipment. For more information, please refer to our Warranty Policy.
