Returns & Warranty Policy

All MOTIKOM products come with a limited 1-year warranty based on your product when shopping on MOTIKOM Online Store. Repair service will be provided for your product during the effective warranty period.

保修期從您貨品簽收日期開始1年佈有效,有效期包括退貨的運輸時間和維修期。產品檢查和維修的所需時間可能長達 3-6 週。

如需要了解更多相關資訊,請發電郵給我們查詢: cs@motikom.com. MOTIKOM reserves the right to interpret and amend these terms and conditions without prior notice.

 

Terms and Conditions for Return & Refund

MOTIKOM is committed to provide quality products to our customers. If you receive a damaged or defective item, please email us the order number & the product condition. Our Customer Service Team will support you on that.
Email us: cs@motikom.com

Customers are required to provide detailed description, photos and/or videos to show the product condition. Your returns will not be accepted if insufficient information provided. 

Address for return will be provided once we accept your returns. Refund will be issued after returns received and product checking.

 

Terms and Conditions for 產品保固

MOTIKOM warrants your product against defects in materials and workmanship when used normally in accordance with MOTIKOM published guidelines. The warranty is valid from the signed date of your shipment for a period of 1 year. Repair service will be provided for your product during the effective warranty period.

This warranty does not apply to: (a) consumable parts, such as batteries; (b) cosmetic damage; (c) damage caused by use with unauthorized third party components; (d) damage caused by operating the product outside MOTIKOM published guidelines; (e) defects caused by normal wear and tear; (f) damage caused by service (including but not limited to repair, modification and customization) performed by anyone who is not a representative of MOTIKOM.

For warranty service on covered defects during the warranty period, please contact MOTIKOM at cs@motikom.com。在提供保修服務之前,您可能需要提供購買證明(以收據或銷售發票的形式)。

The customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping charges to MOTIKOM, and to use the original shipping container or equivalent.

本保修僅涵蓋產品。 本保修文件中的任何責任不適用於任何死亡或人身傷害。

MOTIKOM reserves the right of final decision in case of any disputes arising from the warranty.